Privacy Policy

Effective Date: 05/05/2026

Introduction and Organisational Info

We, at Jetup LDA, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website flyjetup.com, and any related interactions. Our primary goals in processing this information include:

• Enhancing the user experience on our platform by understanding customer needs and preferences.
• Providing timely support and responding to inquiries or service requests.
• Improving our products and services to meet the evolving demands of our users.
• Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorised access, disclosure, alteration, and destruction.

We do not have a designated Data Protection Officer (DPO) but remain fully committed to addressing your privacy concerns. Should you have any questions, please contact us at marketing@flyjetup.com or +351 252 111 977.

Scope and Application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users, and customers. Whether you are just browsing flyjetup.com, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed with the highest standards of privacy and security.

Data Collection and Processing

We gather personal data through various interactions, including when you utilise our services (private jet charter, flight management, and personalised air travel solutions) or directly provide information to us.

The following types of personal information may be processed:

• First and last name
• Email address and/or phone number
• IP address
• Browser information and language
• Operating system and version
• Interaction logs (e.g., clicks, time spent on pages)

We use the collected data for the following purposes:

• Customising and adapting user experience
• Content delivery
• Authentication and security
• Communication efforts
• Marketing and advertising
• Analytics and performance tracking
• Displaying videos
• Providing access to exclusive content
• Compliance with legal obligations
• Customer support
• Fraud prevention and risk management
• User engagement and retention

Data Storage and Protection

Data Storage

Personal information is stored on secure servers located in Portugal (PT) and the United States (US). For services that require international data transfer, we ensure compliance with all applicable laws and maintain equivalent data protection standards.

Data Protection Measures

• Encryption: Robust encryption technologies are used to protect data during transfer and at rest.
• Access Control: Access to personal information is strictly limited to authorised personnel with a legitimate business need.
• Security Audits & Monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities.

Data Sharing and Disclosure

We may share your information with third-party service providers who perform services on our behalf. These parties are contractually obliged to keep your information confidential and are prohibited from using it for any other purpose.

Third-Party Service Providers

All data sharing is governed by Data Processing Agreements (DPAs) in compliance with GDPR and applicable data protection laws.

Your Rights and Choices

In accordance with the GDPR and applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access (Art. 15 GDPR): Request access to the personal information we hold about you.
• Right to Rectification (Art. 16 GDPR): Request correction of inaccurate or incomplete data.
• Right to Erasure – “Right to be Forgotten” (Art. 17 GDPR): Request deletion of your personal data.
• Right to Restriction of Processing (Art. 18 GDPR): Request that we restrict how we process your data.
• Right to Data Portability (Art. 20 GDPR): Receive your data in a structured, machine-readable format.
• Right to Object (Art. 21 GDPR): Object to processing, including for direct marketing purposes.
• Right to Withdraw Consent (Art. 7(3) GDPR): Withdraw your consent at any time without affecting prior lawful processing.
• Right to Lodge a Complaint (Art. 77 GDPR): Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at marketing@flyjetup.com or +351 252 111 977.

Cookies and Tracking Technologies

We use cookies and tracking technologies on flyjetup.com to ensure the smooth operation of our platform, enhance user experience, and provide insights to help us improve.

Types of Cookies We Use

• Essential Cookies: Required for the website’s core functionality (e.g., authentication, security). No consent required.
• Performance & Analytics Cookies: Collect information about how visitors use our website to help us improve it.
• Functional Cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.
• Advertising & Targeting Cookies: Deliver more relevant advertisements and measure the effectiveness of campaigns.

Your Cookie Choices

Upon your first visit, you will be presented with a cookie consent banner where you can:

• Accept all cookies
• Reject non-essential cookies
• Customise your preferences

For more information, please visit our Cookie Policy.

International Data Transfers

We may transfer your personal information to locations outside your country of residence. Any such transfers are conducted in full compliance with applicable data protection regulations, including the GDPR, and with appropriate safeguards in place.

Direct Marketing and Communications

We may use your personal information to send you direct marketing communications about our products, services, and promotions. We will only do so with your explicit opt-in consent where required by law.

Every marketing communication will include a clear option to unsubscribe at any time. We may communicate via:

• Email
• Social media platforms
• Direct video marketing

Data Breach Notification Procedures

In the event of a data breach that poses a risk to your privacy rights, we will:

• Conduct a thorough assessment of the breach, including the nature and scope of data affected.
• Notify the relevant data protection authorities within 30 days, as required by applicable law.
• Notify affected individuals within 30 days if the breach poses a significant risk to their rights and freedoms.
• Post notifications on our website or through other accessible communication channels where appropriate.

If you have any questions about a data breach or believe you may have been affected, please contact us immediately at marketing@flyjetup.com or +351 252 111 977.